Terms and Conditions

By hiring RSI Audio Video Security to install or service your job you are agreeing to abide by our set forth terms and conditions outlined below:

  • System(s) will be installed according to specifications provided in accepted quote. Addons and order changes will incur additional costs.
  • 12 month product warranty on all faulty manufacturers’ equipment. Warranty void due to consumer damage, negligence, normal wear and tear not covered by manufacturer, or if Client alters, reprograms, re-installs any equipment.
  • Quad/dedicated/isolated electrical outlets provided by customer.
  • If alterations to existing building are needed to complete installation any repairs are the sole responsibility of the customer.
  • Conduits, inspections, inspection fees, and permits, if any, are the sole responsibility of the customer.
  • Floor plan provided, by customer, is assumed to be accurate and to scale.
  • Signature, purchase order number, and deposit will be required to commence.
  • 50% due prior to start of job, remaining balance due day of completion.
  • Service calls not covered under manufacturer warranty will be invoiced at an $85 service call, plus material and labor.
  • Fees/costs to cover unpaid/delinquent balances to be paid by customer.
  • Credit cards are accepted for an additional 3% processing fees for all transactions.

Contact Us

The above terms and conditions may change at any time without notice. If you have any questions or concerns please contact us at 586-219-0808 or by sending us an email.